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Privacy Policy

Privacy Statement

1. The Information We Need and How We Use It
When you order, we will require your name, telephone number, e-mail address, and full postal address. Without this information we will not be able to process your request or notify you of acceptance of your order.
We may, unless you advise us otherwise pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to unsure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

2. Security Of Your Information
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

3. Internal Confidentiality within Pacific Direct
Within Pacific Direct we protect your privacy in 4 ways:

  • Access to customer account information is limited to those who need access for the performance of their job. 
  • We use full login and password controls on our sales control system. 
  • All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment with the company. 
  • Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data. 

4. Your Rights
If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team. They will be happily review your file and update the records if required. You can contact our customer service team by email, phone or fax. Alternatively, this information can be checked and reviewed on line once you have signed in.

5. Use of 'Cookies'
Our cookies do not contain any personal information about you are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, if you prefer, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled.

6. Consent
Your use of this website signifies your consent to the collection processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

7. Quality
Every care has been taken to ensure that the description and specification of products are correct at the time of going to press. However while the colour reproduction is a close representation, a very slight variation in the actual goods may occur.