Audits & Accreditations
Pacific Direct can demonstrate the quality of its products and working environment by several certifications and audits.
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ISO 9001
Pacific Direct Czech Republic is on the special list of certified companies deemed to have the highest standards of quality management systems.
ISO 9001 is the internationally recognised quality management system standard recognised in 159 countries. It is a mark of quality bestowed upon companies who can prove the world-class quality of their systems.
Regular surveillance visits and certificate renewal visits every three years make sure that 'Quality Management Systems' continue to meet the requirements of the standard.
What does ISO 9001 mean to you, our customers?
> It gives you improved product, process and service quality.
> It can help to increase customer satisfaction levels and improve quality controls.
> It can lead to improved productivity and less waste.
> It gives a clear demonstration of Pacific Direct's commitment to quality.
> It enables us to work with the many organisations where it is a contractual obligation or expectation.
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Good Manufacturing Practice (GMP)
(GMP). GMP is group of requirements for correct procedures, hygiene and quality rules applicable to cosmetics production. As there is no EU Community law establishing good manufacturing practice for cosmetic products, manufactures can follow for example the 'Guidelines for Good Manufacturing Practice of Cosmetic Products' (GMPC), issued by the Council of Europe.
Pacific Direct is dedicated to strict adherence of these procedures, according to the new international standard ISO 22 716, published at the end of 2007. Pacific Direct is certified by the worldwide recognized company Bureau Veritas.
By this step Pacific Direct joined is accountable to meeting the highest demands for a quality manufacturing environment. This includes the highest standards of employee training, product safety, hygiene and sanitation and finished product quality. A verification audit is performed annually to ensure these parameters are maintained in the long term.
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Ethical audit
Pacific Direct has decided to demonstrate not only the quality of products, but also the working environment and working conditions relating to their manufacture. Pacific Direct has therefore joined Sedex, the Supplier Ethical Data Exchange, which is a London based not-for-profit membership organisation for businesses committed to continuous improvement of the ethical performance of their supply chains.
An audit within the Sedex criteria has been carried out, intended to ensure accountability and transparency for all stakeholders and customers and to meet the ethical objectives of the organisation. The ethical audit further enables capture of the company's ethical profile from a truly objective viewpoint.
Carried out by Intertek company in December 3rd, 2008. Pacific Direct passed with high scores and consequently two non-compliant points were identified and immediately corrected.
Our customers that are also members of the Sedex organisation can access our audit data directly at the Sedex website. We would be delighted to provide the full audit report to those parties that are not Sedex members.
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Ecocert
In 2008, Pacific Direct was audited by Ecocert, an international renowned company based in France who set standards of certification for manufacturers. Ecocert focus on promotion of organic products through a number of controls and certification activities. Our production procedures and environment have been found in conformity with the strict Ecocert standards for Ecological and Organic Cosmetics.
On those bases, Pacific Direct can manufacture products, whose ingredients and formulations are certified as able to manufacture the Ecocert criteria for either "Ecological cosmetics" or "Ecological and Organic cosmetics"
Eco-cert accreditations can apply to ingredients, formulations (eg. the whole liquid fill of a shampoo), the packaging or the product as a whole sum of these parts. Some of the ingredients developed for the new Eco Boutique collection are Eco-cert accredited - find out more about the products in this collection here (opens new browser window).
