Customer Service Standards

If you have any comments about our customer service standards, or the service you have received from Pacific Direct, we would be delighted to receive your comments.  Please click here to email Debbie Hartley, our Customer Services Supervisor.

We are able to produce reports for any given client in any global area. Our fully integrated system allows us to report by:

Product
Geographical region
Hotel or Hotel Group
Value of account
Volume
Customer Service Levels

The objectives of our specialist Sales Managers is to provide an unrivalled consultancy service in order to supply the true needs of our clients.

Each Sales Manager is supported by an Account Manager, who is available on a consultative basis specialising in any given geographical area. These are Pacific Direct team members with one key role, servicing the customer to world-class standards in accordance with globally contracted terms.
Our aim is to contact all hotels with customised contracts on a regular basis to advise on stocks, orders and call off levels. This allows us to ensure that any change in usage volumes is accounted for, allowing for extra production and shipping time to customer.